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Matt is the best!!!
Reviewed By Harvey - Boca Raton | Traveled to Mediterranean | At Sea | At Sea
Matt Spencer of Cruises Specialists is an eleven on a one to ten scale. Great service, quality advice, good pricing and lots of extras. Most important, is the quality of his advice.
I would recommend this agent to my family and friends
81 of 153 people found this review helpful
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Great Trip on Virgin
Reviewed By Robert - Chicago | Traveled to Caribbean
Great trip. Room selection was right on. Everything went as planned with no problems. Thanks Matt!
I would recommend this agent to my family and friends
43 of 83 people found this review helpful
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Grand world cruise
Reviewed By Angie - Ft Myers, FLA | Traveled to World Cruise | Other
Matt was great, called or text him many times on questions about the trip and he was always helpful and friendly to help me.
I would recommend this agent to my family and friends
44 of 85 people found this review helpful
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Wonderful!
Reviewed By Susan - Los Angeles, CA | Traveled to South America
Working with Matt is the best experience I've ever had with a travel agent. This was a 40 day cruise and I was late in booking and not sure what to do. He managed to get me a great cabin and a number of perks that I wasn't expecting such as OBC and gratuities. He found me the best insurance policy for my needs at a great price and it covered absolutely everything. He also was willing to book airfare and hotels for me but I did that myself. Gave me recommendations for shuttle services and even shore excursions! He sent me copies of everything, kept me up to date, it was the best cruise because I didn't have to worry about anything.
I would recommend this agent to my family and friends
77 of 151 people found this review helpful
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Nice cruise
Reviewed By Jim - Seattle, WA | Traveled to Key West | Florida | USA
Tuscan Restaurant was great. Staff language abilities were not great. Took 3 days for room service to understand we were 2 people, not 1. Ship provided transportation was more expensive than booking our own. Ship charged for water and other amenities Tried to prevent passengers from filling own water bottles. Food to our rooms tasted like it came from the Orlando food bank. Old and hard. Food in the Aqua Dining was generally ok, not great. Some Casino staff did not understand how to exchange money, or the rules of some of the table games they participated in. Most customers were nice enough to work around these problems.
I would recommend this agent to my family and friends
Matthew Spencer responded:
Thanks for your five-star review of my service and for your feedback on the Celebrity voyage, Jim! I appreciate working with you and your family and hope that Alexandra enjoyed her birthday. Thanks again for your business!
70 of 138 people found this review helpful
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Attention to details
Reviewed By Bobbie - Palm Springs, CA | Traveled to Italy | Europe
Matt was very responsive to my questions and emails. I would definitely use him again and so would our friends who traveled with us!
I would recommend this agent to my family and friends
78 of 156 people found this review helpful
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Silversea Asia cruise
Reviewed By Frederick - Grosse Pointe, MI | Traveled to Japan | East and Southeast Asia
Very informative and responsive. Good follow up on queries that came up as we assessed the options available.
I would recommend this agent to my family and friends
82 of 164 people found this review helpful
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Trip Planning
Reviewed By Creatorabc - Surrey, BC | Traveled to Athens | Greece | Europe
I threw a lot of planning/customer requirements at Matthew and said "put this together and find us a cabin". He took the information and came up with a satisfactory plan that worked for us. We were pleased and it resulted in an enjoyable trip around the Mediterranean Sea. Thanks for your help in making our trip a memorable one.
I would recommend this agent to my family and friends
Matthew Spencer responded:
"CreatorABC"! Thank you so much for your super kind review! I was envious of your Med voyage and am pleased that it went well. Thank you for entrusting me with your travels! I ook forward to the opportunity to work with you again in the future.
3 of 7 people found this review helpful
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The best travel advisor
Reviewed By Greg - Vashon, WA | Traveled to Panama Canal | Panama | Central America
Working with Matt was the best.
I would recommend this agent to my family and friends
76 of 154 people found this review helpful
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Excellent agent
Reviewed By jason - Portland, OR | Traveled to Ensenada | Baja California Norte | Mexico
I don't see myself as someone who necessarily *needs* a travel agent, but it is very nice to have someone like Matt to make it a breeze by handling everything for me. It truly makes it a vacation. He is good at finding options and answering a variety of questions about cruising. I would definitely recommend him to anyone looking for their next cruise.
I would recommend this agent to my family and friends
Matthew Spencer responded:
Thank you for your business, Jason! It is a pleasure working with you!!
9 of 21 people found this review helpful
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Animals - Animals - Animals
Reviewed By NM Wanderers - New Mexico | Traveled to Galapagos Islands | Ecuador | South America
We reached out to Matthew a bit late in the bag but he was there to answer every question we had. Looking forward for the next trip.
I would recommend this agent to my family and friends
61 of 125 people found this review helpful
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Fun Caribbean Voyage on Holland America
Reviewed By T. Malaythong - West Sacramento, CA | Traveled to Caribbean
Efficient, thorough and accessible! You can tell Matt loves what he does and his enthusiasm for travel is contagious!
I would recommend this agent to my family and friends
Matthew Spencer responded:
Thank you! It was a pleasure working with you.
86 of 175 people found this review helpful
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Seabourn Med Cruise
Reviewed By Andrew - Henderson, NV | Traveled to Mediterranean | At Sea | At Sea
Matt was very helpful with every element of this special trip: Cruise: Ship and Cabin Selection Shore Excursions - tips at each of the ports Excellent hotel selections - Barcelona, Venice and Marseille Flight - good schedule and seats locations And made sure we had the appropriate insurance for protection We recommend Matt and look forward to working with him in the future.
I would recommend this agent to my family and friends
89 of 182 people found this review helpful
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Excellent! Knowledgeable and prompt!
Reviewed By Joanne - Providence, RI | Traveled to South Pacific
Matt was excellent, knowledgeable and prompt! He responded to my questions very quickly and guided us through the travel planning really well. I highly recommend Matt, and in fact have told my friends about him!
I would recommend this agent to my family and friends
76 of 156 people found this review helpful
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Viking river cruise
Reviewed By Doug - Tempe, AZ | Traveled to Europe
Matt is a real cruise professional, he knows his business and is very customer focused. I have recommended Matt to others and they are pleased with his service as well; I am sure Matt has many repeat customers.
I would recommend this agent to my family and friends
77 of 158 people found this review helpful
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Our Regent cruise
Reviewed By Renee - Mississauga | Traveled to Australia & New Zealand
It was great working with Matt Spencer. He was always prompt and attentive, and took care of our needs fully. A very pleasant and knowledgeable professional.
I would recommend this agent to my family and friends
78 of 161 people found this review helpful
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Visit Alaska, there is so much to see every time!
Reviewed By Pesky Connie - Dallas, Ga | Traveled to Nome | Alaska | USA
From our initial conversation til the return from our cruise, Matthew was a constant support, encouragement, fact finder, and professional consultant! I cannot give him enough stars to explain how he did his job with care, attitude and truly giving me more time than I probably deserved. He is a great communicator to anyone who, like us, needs a helping hand dealing with sights, airlines and excursions. He kept us updated of flight changes and talked me off a ledge a couple of times! Cruise Specialist, you would be very wise to keep this man on your team. We look forward to contacting him soon regarding another cruise!
I would recommend this agent to my family and friends
Matthew Spencer responded:
Connie, it has been a pleasure working with you and Charlie! I'm ready to get you to Hawaii when you are ready to go! Thanks for your business and your very kind kudos!
14 of 34 people found this review helpful
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Matt is Wonderful!!!
Reviewed By Doris - Annapolis, MD | Traveled to Scandinavia | Europe
We have been working with Cruise Specialists for many years. The person we used to have was fine, but when they left we happened to get Matt. I am SO GLAD! He is detail oriented, he knows his stuff and he follows through. He gets answers if he doesn't know right away and I appreciate that instead of being told something wrong. I would highly recommend Matt, he won't steer you wrong and he is honest if you ask him his opinion! Thanks Matt for all your help!
I would recommend this agent to my family and friends
71 of 149 people found this review helpful
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Our first cruise!
Reviewed By Kathy - Round Rock, TX | Traveled to Caribbean
Matt was referred to us by a long-time client of his, and he was very helpful. It was our first cruise, so we had lots of questions. He was very quick to respond to our many emails and answered every single question we had. He was very knowledgeable about the trip we were taking (since he'd taken the same trip many times) and he was able to make many very helpful suggestions. We will be sure to use Matt's services the next time we travel.
I would recommend this agent to my family and friends
73 of 154 people found this review helpful
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Great cruise to Croatia, Sicily, Malta and Corfu
Reviewed By Gil - Mesa, AZ | Traveled to Croatia | Europe
Working with Matt is wonderful. He is very knowledgeable, and professional and follows up on all the details.
I would recommend this agent to my family and friends
66 of 141 people found this review helpful
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Another great cruise
Reviewed By Diane - Ocean Grove, NJ | Traveled to Caribbean
Matt was a pleasure to deal with! I would, and have, recommended him to others. He works to get you as many shipboard credits as he possibly can. If he is asked a question and does not have the answer, he gets back to you with the answer in a timely manner.
I would recommend this agent to my family and friends
68 of 146 people found this review helpful
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Cruise Planning Assistance
Reviewed By Barbara - Asheville, CA | Traveled to Alaska | USA
Matt was extremely helpful. He was well familiar with all the Holland America ships and thus helped determine which dates and routes we wanted to take. He does research to ensure we take advantage of any special discounts. He responds timely to any questions or concerns.
I would recommend this agent to my family and friends
73 of 156 people found this review helpful
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Yukon and Alaska Cruise on Holland America
Reviewed By Angela - Garden City, ID | Traveled to Alaska | USA
It was a pleasure working with Matt. This was our first cruise so we welcomed his advice. We knew we wanted a land/sea tour of Alaska but were unfamiliar with the options. Matt recommended the HAL 18-day Yukon/Alaska tour. Since he had been on this tour, he was able to provide a lot of detail. He recommended the better time frames to travel and suggested excursions and dining options. He has also been on the cruise ships so was familiar with the layouts and chose a wonderful veranda room for us. We would gladly work with Matt on future trips.
I would recommend this agent to my family and friends
68 of 147 people found this review helpful
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Holland America Iceland Greenland
Reviewed By Shari - Mission Texas | Traveled to Iceland | Europe
I wanted to move to Cruise Specialists because of what other people have recommended. I was assigned Matt and couldn't be happier. He was professional, prompt in answering my questions. If he didn't know the answer he would find out and get back to me.
I would recommend this agent to my family and friends
Matthew Spencer responded:
Thank You so much, Sharon! It is a pleasure working with you!
42 of 96 people found this review helpful
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Great Service!
Reviewed By Gary - Vero Beach | Traveled to Rhine River | On the River | At Sea
Matt was very helpful in helping us find the right cruise for what we were looking for. He made recommendations on different cruises and was very patient helping us find what was right for us. He also helped with individual tours. We would definitely work with Matt again.
I would recommend this agent to my family and friends
85 of 182 people found this review helpful
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Tulip Time Cruise
Reviewed By Lewis - Midway, KY | Traveled to Amsterdam | Netherlands | Europe
Matt was fantastic in helping us plan and prepare for the cruise. He often took the initiative to help keep us on track! We will certainly call on him again for our next trip and highly recommend him to anyone needing assistance with a cruise!
I would recommend this agent to my family and friends
60 of 133 people found this review helpful
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awesome
Reviewed By Mary - San Clemente, CA | Traveled to Greenland
Easygoing, factful information, as well as highpoints as a must-see excursion. always reassuring in the planning and execution of the cruise. An absolute delight to work with!
I would recommend this agent to my family and friends
71 of 156 people found this review helpful
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Thank you Matt!
Reviewed By Pam - Jupiter, FL | Traveled to Europe
Matt is a wonderful travel agent. Although we’ve never met, Matt was so helpful in helping us sign up for our Royal Caribbean cruise. We also wanted to thank him for giving us a much appreciated monetary credit to use on board the ship.
I would recommend this agent to my family and friends
57 of 129 people found this review helpful
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Best Cruise Travel Agent
Reviewed By James - Bend, OR | Traveled to Europe
Matt was very personable and informative. He followed up on his commitments. He gave us great pre cruise hotel recommendations and reservations in Prague and Amsterdam and also a side trip to Cesky krumlov in the Czech republic.
I would recommend this agent to my family and friends
75 of 166 people found this review helpful
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Always beyond expectations!
Reviewed By Kay - New York | Traveled to World Cruise | Other
This is not our first booking with Matt. Be it a short cruise like this last one or a world cruise with all of its questions and complications, Matt juggles it all seamlessly. Kudos!
I would recommend this agent to my family and friends
71 of 160 people found this review helpful
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Tulip Time Cruise
Reviewed By Lewis - Midway, KY | Traveled to Amsterdam | Netherlands | Europe
Matt was fantastic in helping us plan and prepare for the cruise. He often took the initiative to help keep us on track! We will certainly call on him again for our next trip and highly recommend him to anyone needing assistance with a cruise!
I would recommend this agent to my family and friends
51 of 121 people found this review helpful
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Caribbean cruise
Reviewed By Don - Radcliff, KY | Traveled to Caribbean
Matt was great. He walked us thru the process. I would recommend him highly. The ship was great. Our whole family had a wonderful time.
I would recommend this agent to my family and friends
62 of 143 people found this review helpful
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Our awesome travel agent!
Reviewed By John - Newton, MA | Traveled to World Cruise | Other
Matt is very efficient and has wonderful travel knowledge. He is helpful in all areas of travel. It is such a relief to know that he will handle everything and that there will not be any surprises along the way.
I would recommend this agent to my family and friends
65 of 163 people found this review helpful
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