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Our Experts

Michelle Boots, Cruise Consultant

Michelle brings over 20 years of cruise industry experience to Cruise Specialists. During her extensive career she has had the opportunity to sail aboard Princess Cruises, Holland America Line, Crystal Cruises, Celebrity Cruises, Seabourn and Cunard. Michelle enjoys working very closely with each of her clients to ensure their cruise experience is the best it can possibly be. Her attention to detail and willingness to take time and go the extra mile, coupled with her knowledge makes her an exceptional cruise agent. Michelle loves knowing that she succeeds in making client dreams come true.
Michelle Boots
Bonnie Childs, Cruise Consultant, Accredited Cruise Counselor

Bonnie joined the Cruise Specialists team in September, 1997 though she has been living and selling luxury travel since 1989. She takes advantage of opportunities to experience the products she promotes such as being a Virtuoso "Voyager Club" cruise host with her husband Skip, something she has done several times during her years at Cruise Specialists. Some of her latest adventures have taken her to the Middle East including Israel, she has traveled through the Suez Canal visiting Petra and most recently cruised the fjords of Norway. In addition Bonnie has sailed through the Panama Canal, visited Europe, Australia, New Zealand and parts of Asia with more destinations in her future. Bonnie specializes in planning cruises with the luxury lines such as Crystal, Regent, Seabourn and Silversea and enhances their products with the added amenities offered by our association with Virtuoso. No wonder Bonnie says she loves working at Cruise Specialists!
Bonnie Childs
Debra Dickerson, Cruise Consultant

Debra brings 12 years of travel and cruise experience to Cruise Specialists. A parent herself, Debra is an expert at arranging family travel and is particularly familiar with Walt Disney Attractions and Hawaii. Debra's upbeat personality serves her well when working with large groups and meetings and her attention to detail and can-do attitude make her a favorite among all her clients.
Debra Dickerson
Mary Ellsworth, Cruise Consultant

While growing up in Hawaii, Mary developed a love of fun and sunshine and saw first hand, the impact of the tourism and hospitality industry. Since joining the travel industry in 1992, Mary has followed her passion working for tour companies, hotels and cruise lines, in addition to travel agencies. In all of these environments, Mary’s number one priority has been customer service. She makes it a point to exceed the expectations of her clients.

Mary enjoys cruising and has had the opportunity to sail on a variety of ships. Her travels have taken her around the Pacific Rim including South America, Mexico, Indonesia, Australia, New Zealand, Korea and Japan. Her love of the sun has also drawn her to the islands of the Caribbean. Mary’s clients know that she will handle their vacation plans with attention to detail and all the experience that she has gained from each travel position.
Mary Ellsworth
Lynn Dee King, Cruise Consultant

Lynn Dee King combines her customer service skills and years of experience in travel planning when creating the perfect vacation for her clients. She has cruised on Regent Seven Seas Cruises, Celebrity Cruises, Princess Cruises, Norwegian Cruise Line, Crystal Cruises and escorted groups on Holland America Line. Her travels encompass Europe, China, Mexico, Canada, South America and Alaska giving her firsthand knowledge of the areas the cruise ships frequent. Lynn Dee's many years of living in Hawaii also make her a great resource for travel ideas in the 50th State. Lynn Dee's client-focused attitude helps her support our company mission of delighting the customer, one travel experience at a time.
Lynn Dee King
Joe Lucero, Cruise Consultant

Joe Lucero has been helping clients with their cruise arrangements for more than 10 years. He has cruised on many of the luxury cruise lines, including Silversea, Crystal, Seabourn and Regent Seven Seas. His travels have taken him to Japan, Singapore, India, England, France, Ireland, Scotland, French Polynesia, Malaysia, Thailand, Hong Kong and the Maldives. Joe maintains a thorough knowledge of the cruise industry and makes certain that his clients benefit from that knowledge. He is experienced in dealing with all aspects of your cruise travel and he will strive to make your experience with Cruise Specialists seamless and easy. He has a proven track record of exceptional customer service and satisfaction. Joe is very excited to be a part of the Cruise Specialists team and waiting to hear from you!
Joe Lucero
Shannon Nelson, Cruise Consultant

Shannon brings 20 years of travel planning experience to Cruise Specialists. Her attention to detail and meticulous preparations enable her to match her clients with the cruise that is right for them. Shannon combines a personal interest in wine and food with cruise experiences to food/wine destinations or food and wine-themed voyages. She believes that in order to experience a region, it’s important to experience the local food and wine. Shannon is also adept at working with family groups and active travelers and she puts in the extra effort to make certain that their vacations meet a variety of needs.
Shannon Nelson
Bridgett Quinn, Cruise Consultant

Bridgett has been in the travel industry for 12 years, five of which were spent working onboard Holland America Line ships as Cruise Staff and Guest Relations Supervisor. She was fortunate enough to be selected to work onboard the 2003 Grand World Voyage and has visited 6 out of the 7 continents during her travels. After leaving ship life, she became a flight attendant for Alaska Airlines for a few years and finally settled in with Cruise Specialists in 2008. Bridgett has definitely “been there, done that”! During her career, she has had the opportunity to sail on Crystal, Silversea, Oceania, Holland America Line, Princess and Celebrity and looks forward to helping you plan your perfect vacation!
Bridgett Quinn
Diane Ritchey, Cruise Consultant

With 30 years experience in the travel industry, Diane has had a chance to explore its many diverse aspects including adventure travel, leisure and executive corporate travel. Along the way she discovered her passion - selling cruise adventures. Diane’s pleasure in working with people throughout the world, helping with their travel needs is a good fit with Cruise Specialists. She appreciates the company’s commitment to the high touch way of doing business and makes certain that each client receives her full attention. Her personal travels have taken her to 25 countries including all of Western Europe, the Caribbean, Mexico, Fiji, Japan, and most of the US, including Hawaii and Alaska.
Diane Ritchey
Kelli Surdell, Cruise Consultant

Kelli graduated from the University of Wisconsin with a BA in Mass Communications and fell in love with travel after working in Fortaleza, Brazil for the Secretary of Tourism Development in CEARA. For over 15 years her focus has been on luxury cruise vacations which has offered her the chance to sail aboard Crystal, Regent, Seabourn, SeaDream, Silversea, Oceania, Holland America, Celebrity, Windstar, Viking River and AMAWaterways. Kelli has sailed on all of Regent Seven Seas ships with over 100 days sailed. Her experiences have taken her to Alaska, Bermuda, Caribbean, Panama Canal, Mexican Riviera, Mediterranean, Canada & New England, South Pacific, China and Poland. Kelli is a Certified Regent Seven Seas Cruise Consultant and a Crystal Cruise Expert. Kelli is also a 2010 and 2012 SEA Award Winner (Sales Excellence Achievement ), and is excited to be a member of the team here at Cruise Specialists and looks forward to assisting you.
Kelli Surdell
Gayle Takashima, Cruise Consultant

Gayle has been in the cruise industry for close to 20 years and continues to expand her knowledge of products and destinations. Sailing as an escort for Virtuoso she has recently cruised in Asia and the Mediterranean. She has also sampled the river cruise experience and encourages her clients to “sail” through Europe’s heartland. Gayle is very familiar with both the Caribbean and Alaska including Alaska CruiseTours. Not to overlook the shore experience component, Gayle traveled aboard the Rocky Mountaineer railway in Canada which combines with the Alaska cruise product. Gayle has been honored with customer service awards and prides herself on maintaining a commitment to excellence in all her client relationships. Gayle particularly enjoys working with the first time cruiser.
Gayle Takashima
Carol Terhune, Cruise Consultant

Carol Terhune has been selling luxury cruises for over 20 years. During this time, she has traveled to Alaska, the Caribbean, Europe, Hawaii, China and her favorite destination of all, Tahiti. Her cruise experiences encompass the major cruise lines, Regent Seven Seas Cruises, Crystal Cruises, Holland America Line, Princess Cruises, Oceania, Celebrity, Seabourn and Cunard. In addition Carol has also sailed on Viking River Cruises and Star Clippers. Carol is always up for a new adventure and her enthusiasm is contagious. Her vast experience enables her to anticipate and handle all the little things that make for a perfect cruise vacation. This attention to detail and the quality of service she provides is one of the primary reasons her clients think Carol is the best! Carol is eagerly anticipating many more years in the cruise industry.
Carol Terhune
Dan Twomey, Cruise Consultant

Dan comes to Cruise Specialists after many years of cruise industry experience. Dan credits his love of travel to his father, an Irishman, who instilled in him the culture of his native country. Since then he has expanded his travel experiences to include the countries of the Western Mediterranean, as well as Mexico, Caribbean, Hawaii, Tahiti and Alaska. During his career his travels have taken him aboard Regent Seven Seas Cruises, Crystal Cruises, Holland America Line and Princess Cruises. Dan's passion for travel and upbeat attitude helps provide clients with a wonderful experience from beginning to end. He looks forward to assisting clients with all their travel needs for many years to come.
Dan Twomey
Sharon Whiting, Cruise Consultant

After graduating from the University of California at Berkeley with a degree in linguistics, Sharon Whiting began her travel career with a very challenging assignment – assisting with the reservations for the first group of women to climb in the Himalayas. Since then she has spent more than 20 years working as a corporate and vacation travel specialist. Sharon’s travel preferences revolve around Europe and there’s little of it she hasn’t seen. She’s traveled in Spain, Italy, Germany, England, France, the Netherlands plus enjoyed a full nine months in Vienna indulging her love of classical music. Sharon has cruised in the Caribbean, along the Mexican Riviera, to Alaska as well as explored Hawaii by ship. Sharon’s clients can depend on her experience and patience in searching out the right travel choices for their needs.
Sharon Whiting
Janet Lanterman, Founder

Janet Olczak-Lanterman founded Cruise Specialists Inc. in 1987 after sailing for many years as a registered nurse for major cruise lines. The company has grown from a one-person operation to an office of over forty dedicated professionals. Janet has been quoted as an expert in the cruise industry in many national publications such as Condé Nast Traveler, Travel Agent Magazine, National Geographic Traveler and Voyage magazine. Janet also remains an active leader in the on-going life of the company and the cruise industry.
Janet Lanterman
Susan Rios, Manager

Susan’s passion for the cruise industry began when she spent a few years working in the gift shops aboard various ships. After a time she left life at sea, but not the cruise industry continuing to work as a Cruise Consultant and Director of Reservations for a large cruise company. Susan finds the experience of having worked both onboard ships as well as in the head office of a cruise line is invaluable in knowing how to accomplish what a client needs. She considers herself fortunate to have cruised extensively with her husband and two children to Europe, China, the South Pacific, Alaska, the Caribbean, and Mexico and anticipates many more cruise vacations. Susan is delighted to bring all of her experiences together at Cruise Specialists.
Susan Rios