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Our Experts

Annie Scrivanich, Senior Vice President

Annie Scrivanich leads the Cruise Specialists team in their goal to enrich people’s lives through travel. Throughout her many years in the cruise business, Annie has built her career across virtually every aspect of the industry, all with an eye on ultimately improving the overall customer experience. Annie joined Cruise Specialists in 2013 from Cruise Advisors, Inc., a major force in the Alaska cruise market. In previous roles with Tour Alaska, Inc., she was integral in pioneering the “Route of the Glaciers” cruise itinerary and developing the highly-popular concept of private dome railcar travel through Alaska.

Under Annie’s leadership, Cruise Specialists guests enjoy an effortless and accurate planning process and the assurance that they will have a rewarding travel experience from start to finish – with our knowledgeable cruise consultants available to answer any questions before, during or after their trip.
Annie Scrivanich
Susan Rios, Director of Sales

Susan’s passion for the cruise industry began when she spent a few years working in the gift shops aboard various ships. After a time she left life at sea, but not the cruise industry continuing to work as a Cruise Consultant and Director of Reservations for a large cruise company. Susan finds the experience of having worked both onboard ships as well as in the head office of a cruise line is invaluable in knowing how to accomplish what a client needs. She considers herself fortunate to have cruised extensively with her husband and two children to Europe, China, the South Pacific, Alaska, the Caribbean, and Mexico and anticipates many more cruise vacations. Susan is delighted to bring all of her experiences together at Cruise Specialists.
Susan Rios
John Bell, Director of Marketing

John Bell leads the Marketing team for Cruise Specialists, ensuring that our clients receive the most relevant and valuable offers from the cruise lines they are most interested in. John’s travel industry career began 25 years ago at Golden Bear/American Express, and he has held a variety of roles in IT and Marketing. John leads a team of dedicated professionals who create Cruise Specialists’ print brochures, newsletters, emails, blog posts and social media content that stirs interest from potential and current clients. John has led efforts to help Cruise Specialists become a more data-driven business, ensuring travelers receive offers that will appeal to them. He also works with our cruise consultants and sales team to watch for the latest trends in what is popular with our guests.

John believes that travel creates some of the most significant memories of people’s lives and this fuels his passion and guides his work each day.
John Bell
Teresa Tennant, Director of Operations

As Director of Operations, Teresa oversees the group, shore excursion and administrative teams. Prior to Cruise Specialists, Teresa worked shore side and on board ships for a premium cruise line in various roles including human resources, shore excursions and marine hotel operations, and also took time to complete her MBA in International Business at Thunderbird School of Global Management.

Teresa’s mostly behind-the-scenes group of talented individuals is dedicated to providing the best customer service possible for our clients before, during and after their cruises. Teresa is happy to share knowledge of her experience sailing on Windstar, Viking Ocean, Azamara, Crystal, Regent Seven Seas, Silversea, Holland America Line, Seabourn, Celebrity, Royal Caribbean, Oceania, Norwegian, Viking River, AmaWaterways and Avalon.
Teresa Tennant
Janet Lanterman, Founder

Janet Olczak-Lanterman founded Cruise Specialists in 1987 after sailing for many years as a registered nurse for major cruise lines. The company has grown from a one-person operation to an office of over forty dedicated professionals. Janet has been quoted as an expert in the cruise industry in many national publications such as Condé Nast Traveler, Travel Agent Magazine, National Geographic Traveler and Voyage magazine. Janet also remains an active leader in the on-going life of the company and the cruise industry.
Janet Lanterman
Michelle Boots, Cruise Consultant

Michelle enjoys working very closely with each of her clients to ensure their cruise experience is the best it can possibly be. During her extensive career she has had the opportunity to sail aboard Princess Cruises, Holland America Line, Crystal Cruises, Celebrity Cruises, Seabourn, Cunard and Silversea. Her attention to detail and willingness to take time and go the extra mile, coupled with her knowledge makes her an exceptional cruise agent. Michelle loves knowing that she succeeds in making client dreams come true.
Michelle Boots
Gillian Clark, CTC, Cruise Consultant

Gillian’s passion for travel has brought her to all seven continents, and she uses those vast and varied travel experiences to ensure her discerning clients have an exceptional journey on each and every trip. She is an expert in World Cruising, Alaska, Antarctica, Europe, the Caribbean and Eastern Canada. Gillian is particularly familiar with luxury cruise lines such as Crystal Cruises, Silversea, Seabourn and Scenic Luxury Cruises & Tours, along with Oceania Cruises and Holland America Line – where she was a sales director for more than 25 years. Additionally, Gillian works with boutique travel partners to orchestrate safaris and land packages.

Thanks to her background in group, charter, and incentive travel at SeaDream Yacht Club, Gillian encourages family groups and businesses with as little as just 50 guests to consider chartering for their next adventure, making for an even more customized and enjoyable cruise experience, and she can effortlessly coordinate the entire process.
Gillian Clark, CTC
Debra Dickerson, Cruise Consultant

A parent herself, Debra is an expert at arranging family travel and is particularly familiar with Walt Disney attractions and Hawaii. For more adventuresome travelers or those who desire a bespoke travel experience, Debra has worked with specialty travel companies such as Zegrahm Expeditions, Swain Tours in Australia, A&K in Asia and Africa, and Tauck Tours. Debra's upbeat personality serves her well when working with large groups and meetings, and her attention to detail and can-do attitude garners many repeat clients.
Debra Dickerson
Mary Ellsworth, Cruise Consultant

While growing up in Hawaii, Mary developed a love of fun and sunshine and saw firsthand the impact of the tourism and hospitality industry. Mary has followed her passion working for tour companies, hotels and cruise lines, in addition to travel agencies. In all of these environments, Mary’s number one priority is customer service. She makes it a point to exceed the expectations of her clients.

Mary enjoys cruising and has had the opportunity to sail on a variety of ships. Her travels have taken her around the Pacific Rim – including South America, Mexico, Indonesia, Australia, New Zealand, Korea and Japan. Her love of the sun has also drawn her to the islands of the Caribbean. Mary’s clients know that she will handle their vacation plans with attention to detail and all the experience that she has gained from each travel position she has held thus far.
Mary Ellsworth
Lynn Dee King, Cruise Consultant

LynnDee King combines her customer service skills and years of experience in travel planning when creating the perfect vacation for her clients. She has cruised on Regent Seven Seas Cruises®, Celebrity Cruises, Princess Cruises, Norwegian Cruise Line, Crystal Cruises and escorted groups on Holland America Line. Her travels encompass Europe, China, Mexico, Canada, South America and Alaska giving her firsthand knowledge of the areas the cruise ships frequent. LynnDee's many years of living in Hawaii also make her a great resource for travel ideas in the 50th State. LynnDee's client-focused attitude helps her support our company mission of delighting the customer, one travel experience at a time.
Lynn Dee King
Joe Lucero, Cruise Consultant

Joe Lucero maintains a thorough knowledge of the cruise industry and makes certain that his clients benefit from that knowledge. He has cruised on many luxury cruise lines, including Silversea, Crystal Cruises, Seabourn and Regent Seven Seas Cruises®. His travels have taken him to Japan, Singapore, India, England, France, Ireland, Scotland, French Polynesia, Malaysia, Thailand, Hong Kong and the Maldives. These varied travel experiences enable him to handle all aspects of your cruise travel and he will strive to make your experience with Cruise Specialists seamless and easy. He has a proven track record of exceptional customer service and satisfaction.
Joe Lucero
Bridgett Quinn, Cruise Consultant

Bridgett’s travel industry career includes five years working onboard Holland America Line ships as Cruise Staff and Guest Relations Supervisor. She was fortunate enough to be selected to work onboard the 2003 Grand World Voyage and has visited 6 out of the 7 continents during her travels. After leaving ship life, she became a flight attendant for Alaska Airlines for a few years and finally settled in with Cruise Specialists in 2008.

Bridgett has definitely “been there, done that”! She also excels in planning group travel, including groups of well over 100 people. During her career, she has had the opportunity to sail on Crystal Cruises, Silversea, Oceania Cruises, Holland America Line, Princess Cruises and Celebrity Cruises, and she looks forward to helping you plan your perfect vacation!
Bridgett Quinn
Diane Ritchey, Cruise Consultant

With nearly 40 years’ experience in the travel industry, Diane has had a chance to explore its many diverse aspects including adventure travel, leisure and executive corporate travel. Along the way she discovered her passion - selling cruise adventures. Diane’s pleasure in working with people throughout the world, helping with their travel needs is a good fit with Cruise Specialists. She appreciates the company’s commitment to the high touch way of doing business and makes certain that each client receives her full attention. Her personal travels have taken her to 25 countries including all of Western Europe, Canada, the Caribbean, Mexico, Fiji, Japan, and most of the U.S., including Hawaii and Alaska.
Diane Ritchey
Teresa Skeim, Cruise Consultant

Teresa’s mission statement is “Move life forward – live life now, don’t wait!” With that guiding principle in mind, she works tirelessly to help clients create positive, exciting travel memories. She has specialized in cruising for nearly three decades and been with Cruise Specialists since 2012. Teresa’s expertise lies in group travel (25 to 500 passengers), including multi-generational families, niche groups such as church mission trips, culinary and wine clubs, incentive travel and fundraising groups for non-profits.

Teresa has a command of many cruise lines, including Holland America Line, Windstar, Un-Cruise Adventures, Viking River Cruises and Paul Gauguin Cruises. She is an expert in Grand and World Cruising, the Caribbean, Alaska, Australia and Hawaii, as well as European river cruise highlights. In addition to loving all things travel-related, Teresa is detail-oriented, Internet-savvy, calm under pressure, and swift in a time crunch – all important attributes that allow her to craft dream vacations while providing excellent service.
Teresa Skeim
Kelli Surdell, Cruise Consultant

Kelli Surdell graduated from the University of Wisconsin with a Bachelor of Arts in Mass Communications and fell in love with travel after working in Fortaleza, Brazil, for the Secretary of Tourism Development in CEARA. For more than 15 years her focus has been on luxury cruise vacations, which has offered her the chance to sail aboard Crystal Cruises, Regent Seven Seas Cruises®, Seabourn, SeaDream, Silversea, Oceania Cruises, Holland America Line, Celebrity Cruises, Windstar, Viking River Cruises and AmaWaterways.

Kelli has cruised on all of Regent Seven Seas’ ships with over 100 days sailed. Her travels have taken her to Alaska, Bermuda, the Caribbean, the Panama Canal, the Mexican Riviera, the Mediterranean, Canada & New England, the South Pacific, China and Poland. Kelli is a Certified Regent Seven Seas Cruise Consultant and a Crystal Cruise Expert. Kelli is also a 2010 and 2012 SEA Award Winner (for Sales Excellence Achievement). With this significant level of onboard experience, along with many years of handling just about any request from her discerning clients, she looks forward to assisting you with your travel plans.
Kelli Surdell
Gayle Takashima, Cruise Consultant

Gayle continues to expand her knowledge of products and destinations, including World Cruises and Grand Voyages. Sailing as a Voyage Host for Virtuoso Voyages, she has recently cruised in Asia and the Mediterranean. She has also sampled the river cruise experience and encourages her clients to “sail” through Europe’s heartland. Gayle is very familiar with both the Caribbean and Alaska including Alaska CruiseTours. Not to overlook the shore experience component, Gayle traveled aboard the Rocky Mountaineer railway in Canada, which is the perfect addition to an Alaska cruise.

Gayle has been honored with customer service awards and prides herself on maintaining a commitment to excellence in all her client relationships. From the first-time cruiser, to seasoned travelers who wish to spend weeks or months at sea, Gayle understands all that is necessary to plan a voyage that fits each client’s desires.
Gayle Takashima
Carol Terhune, Cruise Consultant

During Carol’s decades in the travel business, she has traveled to Alaska, the Caribbean, Europe, Hawaii, China and her favorite destination of all, Tahiti. Carol Terhune has been selling luxury cruises for more than 25 years. Her cruise experiences encompass the major cruise lines, Regent Seven Seas Cruises®, Crystal Cruises, Holland America Line, Princess Cruises, Oceania Cruises, Celebrity Cruises, Seabourn and Cunard. In addition, Carol has also sailed on Viking River Cruises and Star Clippers. Carol is always up for a new adventure and her enthusiasm is contagious.

Carol’s vast experience enables her to anticipate and handle all the little things that make for a perfect cruise vacation. This attention to detail and the quality of service she provides is one of the primary reasons her clients think Carol is the best! Carol is eagerly anticipating many more years in the cruise industry.
Carol Terhune
Dan Twomey, Cruise Consultant

Dan credits his love of travel to his father, an Irishman, who instilled in him the culture of his native country. Since then he has expanded his travel experiences to include the countries of the Western Mediterranean, as well as Mexico, Caribbean, Hawaii, Tahiti and Alaska. During his career his travels have taken him aboard Regent Seven Seas Cruises®, Crystal Cruises, Holland America Line and Princess Cruises. Dan's passion for travel and upbeat attitude helps provide clients with a wonderful experience from beginning to end. He looks forward to assisting clients with all their travel needs for many years to come.
Dan Twomey
Sharon Whiting, Cruise Consultant

After graduating from the University of California at Berkeley with a degree in linguistics, Sharon Whiting began her travel career with a very challenging assignment – assisting with the reservations for the first group of women to climb in the Himalayas. She has spent decades working as a corporate and vacation travel specialist. Sharon’s travel preferences revolve around Europe and there’s little of it she hasn’t seen. She’s traveled in Spain, Italy, Germany, England, France and the Netherlands; plus, she enjoyed a full nine months in Vienna indulging her love of classical music. Sharon has cruised in the Caribbean, along the Mexican Riviera, to Alaska and Hawaii. Sharon’s clients can depend on her experience and patience in searching out the right travel choices for their needs.
Sharon Whiting