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Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of Cruise Specialists following the posting of changes to these terms (including the Cruise Specialists Privacy Policy and Trademark Notice) will mean you accept those changes.

RESTRICTIONS ON USE OF MATERIALS
This site is owned and operated by Travel Leaders Leisure Group, LLC, a division of Minneapolis-based Travel Leaders Group, LLC and parent company of Cruise Specialists referred to as “Cruise Specialists" "we," "us," or "our" herein. All materials contained in the Site are the copyrighted property of Travel Leaders Leisure Group, LLC, or its subsidiaries or affiliated companies and/or third party licensors. No material from Cruise Specialists or any Web site owned, operated, licensed, or controlled by Travel Leaders Leisure Group, LLC may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use only, provided you keep intact all copyright and other proprietary notices.

All trademarks, service marks, trade names and trade dress are proprietary to Travel Leaders Leisure Group, LLC. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information without our prior express written consent.

To obtain permission to reuse or republish electronically any material copyrighted by Travel Leaders Leisure Group, LLC, please contact privacy@cruisespecialists.com.

Use of Web Site
You may only use the Web Site if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Web Site by you and anyone using your password and login information. You may only use the Web Site to make legitimate reservations or purchases. You may not use the Web Site: to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand; to post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions of Use. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the Web Site. If you book a reservation for another person, you will notify them of the Terms and Conditions.

DISCLAIMER
The material in this site could include technical inaccuracies or typographical errors. Travel Leaders Leisure Group may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Travel Leaders Leisure Group DISCLAIMS ALL WARRANTIES OR MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Travel Leaders Leisure Group DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Travel Leaders Leisure Group DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT Travel Leaders Group) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.

SUBMISSIONS
We are pleased to hear from our users and welcome your comments regarding the Site and the products and services offered in connection therewith. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested. We employ a talented staff and consultants who may be working on the same or similar ideas. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff and/or consultants might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials of any kind. While we do value your feedback on the Site and the services and products offered in connection therewith, we request that you be specific in your comments with respect to the same, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us).

If, at our request, you send certain specific submissions, or, despite our request, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.

Links
We do not review or monitor any web sites linked to the Web Site and are not responsible for the content of any such linked web sites. The inclusion of any link to such sites does not imply endorsement by Travel Leaders Leisure Group, LLC of the sites. Your linking to such web sites is at your own risk. In addition, you agree not to link your web site or any other third party web site to the Web Site without our express prior written consent. We reserve the right to disable links from any third party sites to the Site.

ACCESS AND INTERFERENCE
You will not use any robot, spider, other automatic device, or manual process to monitor or copy the Site of the contents or information contained therein without our prior express written consent. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted through the Site. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for any Information in which you have an ownership interest) from the Site without our prior express written consent or the appropriate third party.

The information (including the Information) you provide to us (i) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; and (ii) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers.

Restriction of Liability
Travel Leaders Leisure Group, LLC will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Travel Leaders Leisure Group, LLC will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or Travel Leaders Leisure Group, LLC or an authorized Travel Leaders Leisure Group, LLC representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Travel Leaders Leisure Group, LLC total liability to you for all losses, damages, and causes of action (in contract, tort including without limitation, negligence), or otherwise will not be greater than the amount you paid to access this site.

Termination
Travel Leaders Leisure Group, LLC or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all Travel Leaders Leisure Group, LLC sites, and (b) all related documentation and all copies and installations (together, the "Materials"). Travel Leaders Leisure Group, LLC may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

Jurisdiction
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of Minnesota, United States of America, notwithstanding any principles of conflicts of law. Except as otherwise described, all materials in this site are made available only for informational purposes. Travel Leaders Leisure Group, LLC makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities.

Digital Signature Provisions
You represent and warrant that you have the legal right, power and authority to agree to the terms of this Agreement on behalf of your self and the member, buyer or supplier participating in the Site. You further agree that your use constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act ("E-Sign") and the Uniform Electronic Transactions Act ("UETA") and that you have formed, executed, entered into, accepted the terms of and otherwise authenticated this Agreement and acknowledged and agreed that this Agreement is an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act and as such is completely valid, has legal effect, is enforceable, and is binding on, and non-refutable by you and the member, buyer or supplier on whose behalf you are acting.

Miscellaneous
This is the entire agreement between the parties relating to the use of this site. Travel Leaders Leisure Group, LLC can revise these Terms and Conditions at any time by updating this posting. Travel Leaders Leisure Group, LLC products and services are available in many parts of the world. However, this Cruise Specialists http://www.cruisespecialists.com/ web site may describe products and services that are not available worldwide.

Revised 2014
Book online or work with one of our cruise experts at no charge!
Open Quote  We have thoroughly enjoyed Deirdre Irlam as our Voyage Ambassador numerous times. She is very caring, organized, personable and a great representative for Cruise Specialists. (Cruise Consultant) Lisa is professional, knowledgeable, and very personable. Like a cheerful, patient, helpful friend. We will always call Lisa Monticello! We enjoyed Cruise Specialists half-day excursions and appreciated them! Closed Quote
Patricia and John Anderson
Open Quote  (Voyage Hosts) Lynn & Buddy are beautiful people – inside and out! Diane has been a terrific advisor, but more importantly – a friend. She has remained patient and kind as I considered every option under the sun. Remarkable woman! I feel like she’s ‘family.’ Closed Quote
Judith & Harold Pryor
Open Quote  Cruise Specialists and Kelli Surdell were excellent! This was our first time using Cruise Specialists, which was recommended to us by Condé Nast magazine. We have since booked two more cruises, and recently referred some friends of ours. Kelli was always very helpful in helping us plan and book our cruise. She also was very patient with us on some last minute changes to our airfare. We look forward to a long relationship with Cruise Specialists.

p.s. We also love receiving the informative newsletters and brochures. We have booked all our cruises as a result of the very informative info. Thank you. Closed Quote
Robert and Linda Stec
Open Quote  One could not ask for a more devoted representation for their organization than the Cruise Specialists onboard escorts. It was a pleasure to work with all of them. Closed Quote
Marcie Loebensberg
Open Quote  We tell everyone we meet who talks about cruising that Cruise Specialists is the BEST out there! We have signed up for the 2013 World Cruise and while on this one, we talked four more couples into going! No one seems to compare with your itinerary on HAL and when you add in all the ‘extras’ that CS gives, it’s unbeatable combination. Thank you for continuing to be number one! Closed Quote
Mrs. Norma Wilson and Mr. Coy Clark
Open Quote  My experience on the recent Holland America world cruise with Cruise Specialists was the best thing that ever happened to me! I got to explore the world, see new cultures, become more compassionate and self-confident, and learn more about myself. I even met my soul mate and am now engaged to be married! As a 40 year old cruiser, I definitely encourage other younger travelers to embark on a world cruise while they are healthy and physically able to participate in all the shore excursions and adventures that are available on a world cruise itinerary! Closed Quote
Alex Johnson
Open Quote  Being a Cruise Specialists client feels like you are part of their family. Through the years, I have developed personal relationships with my agent, the onboard escorts, and the entire Cruise Specialists team and know they will put together a great cruise experience for me every time. Closed Quote
Alan Hesdorffer
Open Quote  The staff at Cruise Specialists are not only friendly and great to work with, but they get back to me right away with any questions or concerns I may have about my upcoming cruise vacation. Closed Quote
Waldo Beebe
Open Quote  We have known Cruise Specialists escorts Kevin LaGraff and Susan Atkins since 2003. Their knowledge of ports and their advice regarding shore excursions is excellent. Closed Quote
Mr. and Mrs. Mike Kinne
Open Quote  Our experience with Cruise Specialists has been on Holland America Grand World Voyages. Excellent Service is another name for Cruise Specialists. The service starts with a "person" answering the telephone. Our Cruise Consultant is knowledgeable, efficient, and with good closure. The cruise escorts are excellent sources of information and guidance during the cruise. The amenities package is generous, and the price of the cruise is competitive. We have been very pleased with the Cruise Specialists service. Closed Quote
Dolores and William Ranck
Open Quote  I love doing business with Cruise Specialists – I wish I had been in touch with your company years ago. I was extremely pleased with your services and so happy to have met Debra. She is so easy to work with, and now feels like an old friend. I am anxious to get started planning my next voyage! Closed Quote
Diane Love
Open Quote  Having Cruise Specialists escorts gave us a definitely personalized attachment to the cruise, and we loved the ‘extras’, like the CS tours. The special ‘gifts’ were wonderful. The windbreakers were particularly welcome. As usual, we were totally pleased with Cruise Specialists. Thanks for everything. Closed Quote
Edward and Janet B.
Open Quote  This was my first experience both with a long term cruise and with Cruise Specialists and I loved it all, and certainly want to do it again in the future. It was a pleasure to meet and have the escorts! Closed Quote
Sheila Klein
Open Quote  It is nice to work with Cruise Specialists because they are warm, helpful, attentive and very professional. They make cruising a real pleasure. Closed Quote
Jim and Irene Baughman