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When you spend $23.5 million on something, you want to show it off. That's just human nature. And that's just what Crystal Cruises did a few weeks ago for the travel trade and press. The cruise company had doled out that princely sum to upgrade its 12-year-old Crystal Symphony, and they invited us to come take a look.But has the upgrade improved the passenger experience? Crystal Cruises President Gregg Michel thinks so. I sat down with him during our sailing to talk about how the investment made Crystal Symphony a better ship.

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