Oct07
Travels With Cathy
This week, we take a look back at some of old, but still relevant, stories. “Travels with Cathy” originally was written for United Airlines’ award-winning magazine, Hemispheres – in 2001.
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“Over the years, I’ve grown very fond of travel agents, and now I find myself wondering how on earth are these poor people going to stay in business,” she says. “It seems as though the travel industry is doing everything to drive travel agents out of business.” – Cathy Guisewite
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Regular readers of the comic strip “Cathy” are familiar with the strip’s sympathetic take on travel agents. But they may not know that creator Cathy Guisewite began the travel agent strips, which run periodically in the “Cathy” cartoon, because she was the “world’s worst customer.”
“When I was single, I would book 12 tentative itineraries based on meeting my hypothetical boyfriend by the time I left,” says the Los Angeles-based cartoonist. “I couldn’t commit, would change my mind, would hate to make decisions.
“And then after the travel agent had invested all this time into putting together a trip for me, I would call up and ask if I could use up all my frequent flyer miles for the hotels and plane travel. Nobody actually screamed on the other end of the phone, but I always felt it was happening once I got off.”
So Guisewite began sketching Mabel in the role of a travel agent who faced such daily adversities as fickle clients, unstable pricing, commission cuts and other assaults on the travel agent’s livelihood. “I started thinking about what that job entails,” Guisewite says. “And I guess I did those first strips because I wanted travel agents to have a little voice through me.”
And indeed many travel agents do feel they have that tiny voice through Guisewite – or at least some comic relief from their daily frustrations. Guisewite says she receives regular fan mail from travel agents. “They tell me that I am speaking for them,” Guisewite says. “Or that it was like I was standing in their office when I created a particular strip.”
Truth is, however, that Guisewite has not even set foot in a travel agency – at least not for a “very long time.” Nor does the creative source for her travel agent strips, syndicated to more than 1,400 papers worldwide, come from an industry insider or shadow travel agent (ironically, she has yet to meet her own travel agent face-to-face – but more on that later.)




